Legal
Refund policy
Updated November 5, 2026
Short answer
MWY Pro is billed monthly. A month that has started is not refunded, and cancelling stops the next charge. If you were charged and Pro did not turn on, MWY turns it on by hand or refunds the charge in full within 7 business days of your email.
What this policy covers
This policy covers MWY Pro, a subscription for one website, billed monthly. The free check costs nothing and needs no account.
A month that has started
A month that has started is not refunded, since Pro works as soon as it is paid and cancelling stops the next charge.
When a charge did not turn Pro on
If you were charged and Pro did not turn on, email hello@mwyconsulting.com with your account email and the time of the payment: MWY turns Pro on by hand or refunds the charge in full within 7 business days of your email.
How to stop the next charge
Pro renews by itself every month until you cancel. You can cancel at any time from the billing link on your account page. Pro then stays on until the end of the month you already paid for, and after that the reports of that website go back to the free view.
Who takes the payment
Paddle is the merchant of record: it sells the subscription, takes the payment, adds sales tax or VAT where it applies and emails the receipt. Its own terms apply to the payment.
Your consumer rights
This policy does not take away any right that the consumer protection law of the country where you live gives you.
When this policy changes
When this policy changes, the updated date at the top of the page changes with it. A change that affects a running Pro subscription is sent directly to the email of the account.
Contact
Questions about refunds go to hello@mwyconsulting.com. A person answers them directly.